Return & Refund Policy

Beam & Blade

At Beam & Blade, each order is prepared with care. We want you to love your purchase, and we're happy to help if something isn't right.

Personalized & Custom-Made Items

Because personalized and custom-made products are created specifically for you, we do not accept returns or exchanges for changes of mind, incorrect information supplied by the customer, or personal preference.

Please review all names, spelling, colors, and personalization details carefully before submitting your order or approving a design proof.

Non-Personalized Items

We accept returns of eligible non-personalized items within 14 days of delivery.

To qualify, items must be unused, in their original condition, and returned with any original packaging.

Customers are responsible for return shipping costs unless the return is due to an error by Beam & Blade.

Please contact us before sending a return so we can provide instructions.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at beamandblade@proton.me.

Include your order number, a description of the issue, and clear photographs when possible.

We will review the issue and arrange an appropriate resolution, which may include a replacement, correction, or refund at no additional cost when the problem is our responsibility.

Cancellations

Orders may be canceled before production begins.

Once production has started on a personalized or custom-made item, cancellation may no longer be possible.

Refunds

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider or financial institution.

Contact Us

For return, refund, or order-related questions, please contact:

Beam & Blade

Email: beamandblade@proton.me

Website: https://beamandblade.store

Nothing in this policy limits any rights you may have under applicable consumer protection laws.